EveryChild California Refund and Cancellation Policy
Cancellation and Refund Guidelines
EveryChild California will refund program registration fees up to two (2) weeks prior to the first day of the event. All refunds will incur a $50 processing charge per registrant.
Substitutions are allowed after that date, but no refunds will be given. Refunds cannot be approved for no-shows or participants who complete a portion of the training. Log-in sharing and splitting are strictly prohibited.
Please note: Non-advance payment of registration fees does not void the cancellation policy. All registrations not canceled are still responsible for the full balance regardless of attendance. There are no administrative fees for substitutions. Due to the nature of EveryChild California, a non-profit membership-based association, substitutions are always preferred over refunds.
All cancellation and refund notifications must be submitted in writing to e-mail to cancelrequest@everychildca.org. Cancellations or refunds by phone will not be accepted. All refunds will be processed by check. When submitting a cancellation or refund request, include the name and organization of the person receiving the refund.
Event Cancellation or Postponement
EveryChild California reserves exclusive right to modify, postpone/reschedule or cancel programs for any reason, including but not limited to emergencies or other 'acts of God'. If there is a program cancellation, every attempt will be made to reschedule, and registration fees will be applied to the rescheduled event date. Any travel, lodging, or incidental expenses incurred related to a canceled event cannot be refunded under any circumstances. If a canceled event cannot be rescheduled, EveryChild California will determine an equitable basis for the refund of a portion or all of the registration fees, after due consideration of circumstances and expenditures.
Substitution Policy
Substitutions are permitted up to 72-hours before the first day of the event. If substituting a non-member for a member registration, the pricing will be adjusted to the non-member amount, and EveryChild California will invoice for the difference. Notification must be received in writing. All requests must be emailed to cancelrequest@everychildca.org. Include the name of the original registrant and the name of the substituting in your email. Include “Event Substitution” in the subject line.
Emergency Requests
In the event that an unforeseen emergency situation occurs less than two (2) weeks prior to the first day of the event, cancellations due to extenuating circumstances (such as death, accident, or serious illness) must be submitted in writing, including appropriate verification, and must be received by EveryChild California at cancelrequest@everychildca.org no later than 48-hours before the first day of the event.
All emergency requests will be reviewed by the EveryChild California Board of Directors on a case-by-case basis. All refunds will incur a $50 processing charge per registrant.
Should the cancellation be granted and a refund be issued, refunds will first be applied to any outstanding balances EveryChild California has related to you or your organization. If funds remain after outstanding invoices are paid, refunds will be issued after the end of the event.
EveryChild California Payment Policy
Payment Due Date
Payment is typically due at the time of the transaction. In some instances, if your organization requires invoices for payment, invoices will be issued, and payment is due within 30 days of the invoice date. All account balances from previous events must be settled prior to attendance at other events. An invoice is considered a commitment to pay and will be treated as such. Meaning, that individuals who request an invoice are indicating their commitment to pay. A request to cancel an invoice will follow the Refund and Cancellation Policy.
Credit Cards: We accept Visa, MasterCard, and American Express. Payment can be made through the payment portal accessible by logging into the registrant’s profile at www.everychildca.org.
Purchase Order: When you reach the payment page, input the PO number if you have it. If you do not yet have a PO number, enter REQUESTED in the PO number box and continue. If you need documentation to submit a PO request, print the confirmation which shows the registration and balance due. A copy of a valid P.O. must be submitted to registration services within seven (7) business days of entering the registration. When you receive the PO number, send a copy to accounting@everychildca.org.
Check: To ensure timely and accurate crediting to your registration account, please include a copy of the registration confirmation, and make sure that checks are sent to the address below:
EveryChild California
1107 2nd Street, Suite 320
Sacramento, CA 95814
Download EveryChild California’s W-9 Form
Lost Payments
Should a mailed payment not be received by EveryChild California at no fault of ours, EveryChild California will not be responsible for the costs associated with replacement including stop payment fees, notary fees, bank fees, etc.
Delinquent Payment Penalty
If invoices become 06 days past due, EveryChild California has the right to restrict the ability to register for trainings, conferences and meetings and/or place membership benefits on hold until the invoice has been paid in full. A late fee of $50 will be charged to any past due invoice of over 90 days.
Contact Information
Requests should be sent to:
EveryChild California
1107 2nd Street, Suite 320
Sacramento, CA 95814
Tel: 916-443-5919
Fax: 916-443-5924
E-Mail: cancelrequest@everychildca.org
Refund Guidelines
It is the policy of EveryChild California that refunds will be offered up to two (2) weeks prior to the first day of the event. After that date, substitutions are allowed but no refunds will be given. There will be no refunds and registration fees are due in full for no-shows. All requests must be made in writing and sent either through e-mail, fax, or mail to the EveryChild California Administrative Office. All refunds will be processed by check. If a request is mailed it must be postmarked two weeks prior to the first day of the event.
Administrative Fee
All cancellation requests will be assessed an administrative fee per registrant. EveryChild California will assess a $25 an administrative fee for all events with registration fees of $0-$149 and a $50 administrative fee for events with registration fees of $150 and above.
Substitution Policy
Substitutions are allowed up to 24 hours of the first day of the event. If substituting a non-member for a member registration for Fall Technical Assistance, Great Administrators, Leadership Academy, 1 or 2-day live professional seminars the pricing will be adjusted to the non-member amount and EveryChild California will invoice for the difference. If a member is substituted for a non-member refunds of pricing differences may be requested in writing.
Please note: Non-advanced payment of registration fees does not void the cancellation policy. All registrations not canceled are still responsible for the full balance regardless of attendance. There are no administrative fees for substitutions.
Due to the nature of EveryChild California, a non-profit membership-based Association; substitutions are always preferred to refunds.
Emergency Requests
In the event that an unforeseen emergency situation occurs less than two (2) weeks prior to the first day of the Fall Technical Assistance, Great Administrators, Leadership Academy or 2-day live professional seminars, the EveryChild California Board of Directors will consider the refund request on a case-by-case basis. All emergency requests must be submitted by e-mail, mail or fax to the EveryChild California Administrative office no later than 48 hours before the first day of the event due to the advanced preparation needed for meeting materials, speaker’s presentation, meeting space, catering and waiting list. Any requests received after 48 hours before the start of the event will not be considered eligible for a refund. Emergency requests will generally not be considered for 1-day live professional seminars, Section Meetings, ECE Forums, Symposiums and Statewide Meetings.
All refund requests must include: